DELIVER A BETTER CUSTOMER experience

Konnect combines on-premise Wi-Fi sensors with cloud computing to help any business deliver customers a better customer experience.

 

AFFORDABLE FOR EVERY BUSINESS

Konnect charges a one time fee to purchase each sensor and a nominal monthly fee per location. There is no other equipment to buy. Most businesses require only one sensor to support Mobile Engagement and Mobile Surveys and two to four sensors per location for Queue Management, depending on the service configuration. Contact us and we'll determine what's right for you.


KONNECT SENSORS

Konnect's on-premise Wi-Fi sensors detect the presence of your customers' mobile devices, track their activity and provide a local Wi-Fi network to deliver content of any kind without a mobile app.

 
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CAPABILITIES

  • Passive detection of mobile devices' unique Wi-Fi MAC address
  • Privacy options to allow/disallow tracking repeat visits or visits across multiple locations
  • Configurable mobile device detection range
  • Unaffected by MAC address randomization 
  • Onboard mobile content storage
  • Peer-to-peer networking
  • Indoor or outdoor use

SPECIFICATIONS AND REQUIREMENTS

  • 2" Square x 1" tall
  • USB antenna
  • Requires connection to electrical power or Power Over Ethernet (POE)
  • Each configuration requires one sensor to be connected to Konnect's cloud via Internet 
  • Anyone can install on-premise in minutes by completing simple online setup
  • Requires mobile devices to be powered on with Wi-Fi setting activated (can be in sleep mode)

Konnect CLOUD

Data collected from Wi-Fi sensors is processed in Konnect's cloud in real-time. Konnect's cloud also manages sensors remotely, including updating content stored on each sensor for Mobile Engagement.  

 
 

CAPABILITIES

  • Supports any number of locations, sensors and mobile devices
  • Secure, real-time processing
  • Remote sensor monitoring and updating
  • Mobile content management

DATA DASHBOARDS AND ALERTS

  • Real-time dashboards accessible via desktop and mobile
  • Individual dashboards for each business location
  • Rank and compare locations by multiple metrics
  • Configurable "drag and drop" dashboard metrics
  • Customizable date/time views
  • Customizable queue performance goals
  • Customizable email and SMS alerts 
  • Daily email summary report
  • Dashboard data download
  • API supports importing data into third party systems