DELIVER FASTER SPEED OF SERVICE

Measure customer traffic and speed of service at every stage of service delivery.  Whether you operate a fast casual restaurant with separate areas for ordering, payment and pickup or a quick serve drive-thru with individual ordering, payment and pickup windows, Konnect can measure the time customers take at and between each point of service.  Set your time-based service goals and alert conditions and we'll display continuous measurements in a suite of helpful, easy to read real-time dashboards. We reveal everything about the performance of your customer line, staffing and work processes every minute of the day. Rank and compare the performance of each point of service and each store location by metrics that matter. Create competition between locations and incentivize your staff to improve performance so you can keep customers coming back for more.

KEY FEATURES:

  • Rank and compare performance by location and point of service
  • Dashboards for Speed of Service, Traffic and Performance Exceptions
  • Easy to understand letter grade performance rating
  • Tracks revenue loss from queue abandonment
  • Supports in-store and drive-thru

View menus and place orders from the drive-thru or tabletop. Process more orders faster and with fewer resources. There's no mobile app to download and we remember each visitor and their order at each of your restaurant locations so you can create a personalized mobile experience at every visit. Repeat orders with just a click, promote LTOs and make it easier for customers to order by person instead of ordering by item quantity. 

KEY FEATURES:

  • No app to download and no customer Internet required
  • Automatically recognizes returning customers at any location
  • Dashboards track customers by location, frequency and offer redemption
  • Integrates with POS to support unique menus, pricing and LTOs per location

Conduct on-premise surveys. Get the advantage of gathering feedback while it's fresh in the minds of your customers and mystery shoppers by completing your survey that's only valid while they are on-premise. Automatically match quantified speed of service data gathered from Queue Management with survey responses collected from guest and mystery shoppers. Compare responses to subjective service-related questions with objective data gathered from Konnect's Wi-Fi sensors to assess customer expectations of service so you can optimize resources to ensure service excellence. Identify keywords spoken by your staff at each point of service to ensure they are following established procedures for customer service and merchandising.

KEY FEATURES:

  • No app to download and no customer Internet required
  • Issues unique respondent code at the POS or other point of service
  • Surveys can only be completed on-premise during the visit
  • Optionally identifies service and merchandising-related words spoken by your staff at each point of service