WHAT'S SLOWING DOWN YOUR BUSINESS?
Konnect measures your customer traffic and wait times at every stage of service delivery. Identify traffic volumes, dwell times, services times and bottlenecks due to staffing, equipment in operation, procedures, space constraints, local weather and other factors. Compare the performance of each of your business locations and each point of service against your goals at any time of the day. Establish and monitor best practices to ensure the line keeps moving and you achieve consistent operational excellence and profitability.
HOW IT WORKS
Measures customer traffic, dwell times, queue times and duration at each point of service
Calculates queue abandonment events and related revenue loss
Supports any customer service workflow with unlimited points of service
Issues queue performance alerts via SMS or email
Reports activity on real-time dashboards or via API
Works indoors or outdoors